Welcome to Paws and Reflect Psychology
About This Policy
This Privacy Policy explains how Paws and Reflect Psychology (“the Practice”, “we”, “us” or “our”) may collect, use, store and protect information when you:
- Visit our website, pawsandreflectpsychology.com.au.
- Subscribe to our mailing list.
- Engage with our services.
- This Policy is intended to operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
- By continuing to use our website, you acknowledge that you have had a reasonable opportunity to review this Policy and agree to the practices described in it.
- This Policy applies to information collected through our website and does not govern information collected offline.
- We do not control information collected by third-party websites or partners linked from our website, including affiliates.
What We Collect
When you use our contact form, subscribe to our mailing list, or download or purchase products from our online store, we may collect:
- Your first and last name.
- Your email address.
- Your message.
- Your phone number, if you choose to provide it through a contact form or when making a purchase or digital download.
- Your referral source.
- Any other information you submit through contact forms, mailing-list sign-ups, or when downloading or purchasing items, resources or services.
- Limited technical information, such as your IP address, collected automatically through cookies for basic website functionality and analytics.
How We Collect Your Information
We collect personal information directly from you when you:
- Submit a contact form through our website.
- Email, call or SMS us.
- Engage us to provide professional services.
- We do not collect personal information from third parties unless required or authorised by law, or you have provided your consent.
How We Use Your Information
We may use your information to:
- Respond to your enquiries or requests.
- Send newsletters, updates and other relevant announcements.
- Assess the reason for your enquiry and your suitability for our services, subject to whether we are accepting new clients and have capacity in our caseload.
- Provide psychological, supervision, consultancy or professional development services where you engage us to do so.
- Meet our legal and ethical obligations as health practitioners.
- Improve our website, offerings and services.
When We May Disclose Your Information
We do not sell or share your personal information for marketing purposes.
We may disclose your personal information to:
- Other health professionals, with your consent, for the purpose of coordinating care.
- Legal or regulatory authorities, where required by law.
- Our IT or website service providers, where necessary to maintain or improve our website and subject to appropriate confidentiality arrangements.
Cookies
- Our website may use cookies to improve your browsing experience.
- You can disable or manage cookies through your browser settings.
Age Requirements
- We do not knowingly collect information from people under 18 years of age through our website without verified consent from a parent or authorised caregiver.
- People under 18 must not access or use the website, create an account, make purchases, submit information or otherwise engage through the website without verified consent from a parent or authorised caregiver.
- If we become aware that we have unintentionally collected personal information from someone under 18 without the required consent, we will take steps to delete that information promptly.
- If you believe this may have occurred, please contact us at admin@pawsandrelfectpsychology.com.au.
Accessing and Updating Your Information
- You may request access to the personal information we hold about you.
- You may request that we correct or update information that is inaccurate, out of date or incomplete.
- To make a request, contact us at admin@pawsandrelfectpsychology.com.au.
We may refuse a request to update or delete personal information where we reasonably believe that:
- Doing so would breach a law or legal process.
- The requested change is incorrect.
- The request has not been made by you or an appropriately authorised person.
Data Retention
- If you become a client and engage us for psychological services, such as therapy or assessment, your personal information will be stored in accordance with our clinical record-keeping obligations under Australian law.
- Client records will be retained for the applicable legally required period.
- We use Halaxy to manage relevant records.
- If you enquire but do not become a client, we will retain your contact-form information only as needed to manage your enquiry and will then securely delete it, subject to any applicable legal obligations.
Data Security
- We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
- Information submitted through our website’s contact form, mailing-list subscription field or online shop is intended to be transmitted using secure connections (HTTPS) and stored by Crazy Domains.
- No online system can guarantee complete security. Although we take reasonable steps to safeguard information, we cannot guarantee absolute security.
- You are responsible for keeping your passwords and account details secure and should not share them with others.
- You choose to submit personal information online at your own discretion and should be aware of the risks associated with online transmission.
- We are not responsible for breaches resulting from the circumvention of our website’s security systems or privacy measures.
Website Host and Analytics
Our website is hosted by Crazy Domains.
The website host may collect information to operate the website and support analytics, including:
- Information about your browser, network and device.
- Web pages you visited before arriving at our website.
- Your IP address.
- Clicks and interactions with internal links.
- Pages visited and scrolling activity.
- Searches and timestamps.
- The website host uses this information to operate, protect and improve its platform and services.
- The host may analyse information in a de-identified form.
- Our website may use the host’s analytics and cookies to help us understand visitor behaviour. Analytics information may be aggregated so that it does not personally identify you.
- You can use your browser settings to block or manage cookies.
- Our website host may use servers located outside Australia, including in the United States. As a result, your information may be transferred to, stored or processed overseas, where privacy laws may differ from Australian law.
- We take reasonable steps to ensure our service providers handle information securely and lawfully, and rely on their compliance with relevant data-protection requirements.
Updates to This Policy
- We may update this Privacy Policy from time to time to reflect changes in our circumstances, laws or requirements.
- The latest version will be available on our website.
- The date of the most recent update should be displayed near the top of the Privacy Policy page.
- If you continue to use our website or subscribe to our mailing list after the Policy has been updated, your information will be handled in accordance with the updated version, subject to applicable law.
Your Rights Under the Australian Privacy Principles
You may have the right to:
- Access your personal information and request corrections or updates, subject to the limits described in this Policy.
- Withdraw your consent, subject to applicable legal and ethical obligations.
- Make a privacy complaint if you believe your rights have been breached.
Consent
- By submitting personal information through our contact form, mailing-list subscription field, online shop or email, or by otherwise engaging with our services, you acknowledge the collection and use of your personal information as described in this Policy, subject to applicable law.
Contact Us
- If you have questions about this Privacy Policy or how we handle your information, please contact us at admin@pawsandrelfectpsychology.com.au
- We will respond as promptly as reasonably possible and work with you to address your concerns.